Vacant job

Are you looking for a workplace for the future?

With us, your career is yours. Here you have the opportunity to steer it in the direction you dream of while being part of technological innovations that today barely exist in imagination. Innovations that we know will redraw the map of how we communicate with each other and live our connected lives in the future. Are you looking for a workplace where you can contribute to the most important thing there is – the relationships between people? Welcome to us at Telenor.

We are now looking for you who want to become a Real Estate Owner Support Agent in our B2C Operations team within Fixed B2C Delivery & Operations.

This is how you will make a difference with us

As a REO Support Agent, you will work operationally with the daily tasks in a team currently consisting of 6 employees. Together with your team, you will assist our property owners, housing associations, and network owners when they have questions, primarily via phone and email, regarding their contracts for Fiber-LAN/Cable TV/Open Networks, their invoices, or various property services.

Furthermore, you will support our sales organization consisting of AM & KAM when it comes to various questions regarding ongoing negotiations or new sales within B2B Sales.

You are responsible for independently coaching the customer and doing your utmost to solve the customer's problems in an efficient and systematic way. You convey positive energy in customer conversations, are service-oriented, and attentive to the customer's needs. The work is complex and conducted in many different systems, and it is important that you enjoy taking a lot of responsibility and making your own decisions.

Are you the one we are looking for?

We need you to be on your toes! You have a genuine desire to learn and develop so that we can meet customers' constantly changing needs – today and tomorrow.

We are looking for someone with a positive personality who enjoys working in a fast-paced environment. We believe you are engaged and good at seeing solutions and conveying them clearly and pedagogically, both verbally and in writing. You likely have extensive experience in customer service where you have demonstrated good results. If you have previous experience with Fiber-LAN, Cable TV, and open networks, it is highly meritorious. Furthermore, we believe you are social and contribute to a good atmosphere and a positive climate both in the workgroup and with our customers.

Our promise to you

We are better together. With us, you will encounter a familial and inclusive culture, a strong common value base, and a leadership that gives you freedom and empowerment. We believe in giving each other trust and freedom to act and make decisions, while also being there for each other in both good and challenging times. We support relationships and communities. Telenor is a socially responsible company, and here your work has a greater purpose. We create value for millions of people every day and have a customer-centric approach where human relationships are at the center.

We make room for life. Work from home two days a week if you want, as long as your tasks allow it. The rest of the time, we create magic together in the office. Leadership based on trust and flexible working hours helps you balance work and life. We are there through all phases of life and offer security packages in the form of collective agreements, occupational pensions, wellness benefits, and the opportunity to customize insurance solutions that suit you, for your needs here and now.

We invite you to an exciting career journey. Your development is at the center, and with us, learning is part of the culture. We allocate 40 hours a year for you to deepen your knowledge, explore new areas, and grow in your role. Through Telenor Academy and other learning initiatives, you get the tools and freedom to shape your own career. When you want to move forward, opportunities await you across the Nordics.

Apply to us today

Do you want to take your next step in your career with us? We look forward to your application! We meet candidates continuously, so reach out today. If you have questions and want to know more, you are welcome to contact the recruiting leader (Dejen Weldesylasie) at ([email protected]). Unfortunately, we cannot accept applications via email.

Good to know

According to Telenor's policy, we conduct background checks on the final candidate in all recruitments.